Assertiveness Training

Learn how to communicate your needs clearly and directly. Learn to say 'No' with grace and firmness. Learn how to give and receive feedback effectively without offending and yet without abandoning yourself. Learn to take responsibility for your inner emotional state and to take positive action to maintain your inner sense of well-being.

What the program includes

a five-step process to hone your ability to: - speak assertively - listen empathetically - use constructive self-talk to keep yourself balanced and present * self-awareness exercises for personal power and emotional intelligence

This is suitable for

Customer Service or Salespeople Leaders who want to maximise their effectiveness with people Couples who want to improve their relationships People who tend to 'offend' people and need more tact People who are shy or afraid to speak up.