"Sally, I've watched many great presidents in many organisations over the years and you're absolutely at the top of my hit parade. You touch everyone with your smile and lovely energy. You've always got a fabulous positive spin on everything, you're inclusive and encouraging. I knew what had gone on in the background of all that decision-making and none of the angst we've all gone through in the last month or so showed. You made it all look so easy! A president makes or breaks an organisation - now your job is to clone yourself! Yours still clapping, Robyn"