"My main concern before I came was what makes a speaker stand out, what makes the audience listen, how does the speaker gain credibility? I wanted to know how to structure a speech and give it some pizazz. I learned just that. Sally helped me in this regard by firstly giving me a framework to base a presentation on but just as importantly showed me how to "amplify" my presentation and my personality. Sally was also energetic, confident, fun, and knowledgeable course leader."